Frequently Asked Questions
Everything you need to know about shopping with Scalpers UK
What are your delivery options for the UK?
We offer standard shipping (3-5 working days) and express delivery (1-2 working days). Orders over £100 qualify for free standard shipping within the mainland UK.
How do I return an item and what is the policy?
You can return any unworn item with original tags within 30 days of receipt. Returns can be processed through our online portal, and we offer free returns via local drop-off points.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. Our clothing follows a European fit, so we generally recommend sizing up if you are between two sizes.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer Klarna for 'Buy Now, Pay Later' options.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
Are your products sustainably made?
Scalpers is committed to increasing our use of organic cotton and recycled fibers. Many of our collections now feature 'Eco-Friendly' labels indicating sustainable manufacturing processes.